Refund Policy

 

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging with all tags, labels, and accessories intact.
  • A valid receipt or proof of purchase must be provided.

2. Refund Process

  • Request a Refund: Contact us at info@aljaberfashion.com or call +971 55 600 2113 within 2 days of receiving your order to request a refund.
  • Return the Item: Once your refund request is approved, you will receive instructions on how to return the item to our store. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
  • Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
  • Refund Issuance: If approved, the refund will be processed and applied to your original payment method within 10 business days.

3. Exchanges

Exchanges are allowed for defective or incorrect items only. Please contact us at info@aljaberfashion.com to initiate an exchange.

4. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again.
  • Contact your credit card company or bank, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, contact us at info@aljaberfashion.com.

5. Contact Us

For questions or concerns about our Refund Policy, reach out to us: